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Author: Jayson Davis
Last Updated: November 2019

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About GoDaddy

GoDaddy logo

GoDaddy was founded by Bob Parsons in 1997 – it was still called Jomax Technology then and it was based in Baltimore, Maryland. They adopted the name GoDaddy in 1999 – and it has since boomed from then on.

We can’t deny that GoDaddy has a catchy name (even their logo is eye-catching) – you’ll find it hard not to notice said company when you stumble upon it. They also have lots of advertisements in newspapers and TV shows, so they’re really hard to miss. They even sponsor sports events every now and then. In fact, they’re one of the sponsors of Super Bowl in 2005.

Needless to say, GoDaddy is proudly American-made – and their headquarters are currently found in Scottsdale, Arizona. While the company is more popularly known as a domain registrar, however, they actually offer web hosting services as well.

GoDaddy is indeed a large enterprise. As of 2019, they’re servicing over 18 million customers – and the numbers just keep getting bigger and bigger. As a web host, they’re offering shared, WordPress, reseller, VPS, and dedicated servers. Right now, we’re going to focus first on their most popular hosting option – their shared web hosting plans.

Pricing

1. Economy

This is GoDaddy’s starter/ basic plan and it comes with an introductory price of $2.99 per month (its renewal rate is $7.99 per month). You’re allowed to have just 1 website with this plan but it comes with 100GB of storage space. You’ll also get unlimited bandwidth with it and a free domain (good for 1 year, when you subscribe to their annual plan).

2. Deluxe

GoDaddy’s second cheapest plan is a step up from their starter plan. It costs $4.99 per month right now, but its regular rate is 10.99 per month (this is the price you’ll pay when you renew your initial plan). The package includes unlimited websites, unlimited storage space, and unlimited bandwidth.

Note that GoDaddy’s Deluxe plan has all the features of the Economy plan. However, it can host more sites (unlimited) and has more storage space (also unlimited).

3. Ultimate

If you want a more powerful package than GoDaddy’s Economy and Deluxe plans, you can go for their Ultimate plan. Its introductory price offer is only $5.99 per month but renewal rate (its regular rate) is $16.99. It also comes with unlimited everything – websites, storage space, and bandwidth.

You’ll see that the Ultimate plan also carries the features embodied in GoDaddy’s Deluxe package. However, it has 2 times more processing power and larger memory. You’ll also get a free SSL with this package (valid for 1 year). This plan is suitable for creating complex sites with high traffic (e.g. online stores).

4. Maximum

For $12.99 per month as introductory price (renews at the regular price of $24.99 per month), you can host an unlimited number of websites with the Maximum plan. Needless to say, it also comes with unlimited storage space and bandwidth.

This is GoDaddy’s most expensive plan and it comes with all the features of their Ultimate plan plus so much more. For one, it has greater power and memory than the Ultimate plan and includes a free SSL certificate for the full term of your package.

GoDaddy’s Maximum plan is built for complex sites and it can handle 2 times the traffic of their Ultimate plan. High-resolution images, photos, and videos can also be easily handled with this package.

GoDaddy pricing

Do consider these things when considering GoDaddy:

  • GoDaddy’s cheapest plan (Economy) is quite limited in features. It only comes with 1 website (which won’t really be a big deal to you if you’re just starting out). Their allowed storage space is also huge for a starter plan (100GB is A LOT!).
  • While GoDaddy’s Deluxe, Ultimate, and Maximum plans all include unlimited websites, storage, and bandwidth, higher-priced plans are really more powerful (and include more freebies). Therefore, you get what you pay for with these plans. If you want more features, then be willing to shell out more money.

Support

According to GoDaddy, they have 24/7 support via phone and live chat. They also have a knowledge base on their official site (but this is already expected from them as it’s a standard support feature on web hosts).

Sad to say, but according to a lot of their customers, GoDaddy’s phone and live chat support aren’t that great. In fact, some customers experience the worst of times with their customer service. We found reports of nobody answering when you call their phone support. There are also instances of being put on hold for a very long time. There are even complaints of having their chat box automatically log off during inactivity – which means opening a conversation again and starting all over again.

Well, the only good thing we heard about GoDaddy’s support team is that they’re friendly and knowledgeable – once you get hold of them, that is.

Pros

1. Cheap starting plan

With GoDaddy, you can start creating a basic website for as low as $2.99 per month. However, keep in mind that your renewal rate for this plan is $7.99 (that’s more than double the original introductory price). Still, this plan offers value for money as it comes with a really big storage (100GB) and bandwidth (unlimited).

2. Good uptime

GoDaddy actually has an above-average performance when it comes to uptimes. They’re committed to providing their customers with 99.9% uptime and they can really deliver on this. Their uptime performance runs in the range of 99.8% to 100% per month – so that’s quite good.

3. Good speed

GoDaddy is definitely NOT a slow host – their loading times are really fast, definitely for those looking for US web hosting, or website hosting services for Canada (they also have a server in Singapore, so people searching for web hosting for Australia should be fine as well). Their speed performance is good for your SEO efforts and overall conversions.

4. Free website builder

You can use GoDaddy’s drag-and-drop page builder for free. This will allow you to quickly put up a site even if you’re just a beginner.

5. 1-Click installs

GoDaddy has 1-click installs for major CMS platforms like WordPress, Drupal, and Joomla.

6. Quick and easy signup process

It’s easy to sign up with GoDaddy. You can expect activation of your account in less than an hour.

Cons

1. Lots of upsells

GoDaddy comes with lots of upsells – and we mean A LOT. Here are just some of them:

  • You can only get their low price of $2.99 per month (for the Economy plan) if you pay for 3 years in advance. If you’re going to pay monthly, it will cost you $10.99 per month.
  • Their backup services will cost you $2.99 per month (and this low rate is only applicable for 3-year payments).
  • SSL certificates cost $63.99 per year on GoDaddy. Note that SSL certificates only come for free on their Ultimate (only for 1 year) and Maximum (full-term) plans.

See, it’s like paying for pretty much everything with GoDaddy. Hey GoDaddy, where are the freebies? They’ll even charge you for Office 365 and basic website security.

So, be very very careful when you check out your purchases with GoDaddy – because it’s like a minefield. You can check and uncheck the boxes on their many options to make sure that you’re only paying for the things that you need (and want to pay for).

2. No free SSL certificates

We already talked about this briefly above. In this section, we just want you to know that most hosting companies offer SSL certificates for free. With GoDaddy, it’s not free for lower-priced plans and you’ll have to pay $63.99 per year for it (and that’s only for the first year). Also, their regular renewal rates for SSL certificates is $79.99. Wow. Just wow.

3. Poor site migration policies

Just so you know, most hosting providers offer free site migration (for at least 1 website). Well, GoDaddy is not one of those companies. In fact, they’re charging $99 per site if you want to transfer your hosting plan to them (that’s too expensive!). It will also take them 7 to 10 days to complete the process – which is tooooo sloooow.

4. Confusing money-back guarantee

GoDaddy is one of those hosting companies with standard 30-day money-back guarantees. However, when you look at the fine print, you’ll see that the 30-day term is only applicable to annual payments. If you’re paying monthly (or any period less than 1 year), they have a rule that you can only ask for a refund within 48 hours. Hey, that’s just 2 days!

Also, you’re required to call their phone operators if you plan on canceling your subscription. And guess what, we’ve heard LOTS of reports that they’ll talk you out of it.

And here’s another thing. They have something in their terms of service that says your money is no longer refundable if the service has already been fulfilled. Does that mean that your money is no longer refundable because time has already lapsed? At this point, your guess is as good as ours.

5. Poor customer support

Like we said in the support section of this post, GoDaddy has a bad reputation when it comes to their customer service. A lot of people say that even their 24/7 live chat is unreliable.

Conclusion

Are we recommending GoDaddy? Unfortunately, not. Just look at the pros and cons – their major pros are their uptime record and speed, but that’s about it.

GoDaddy has a long list of cons in this report. Their customer support is very frustrating and their upselling technique is terrible (everything is for sale, even basic stuff). When you think about it, even their cheapest plan can turn out expensive because of all the extra fees you have to pay to have a fully functioning site. And what’s with their crazy, out-of-this-world money-back guarantee?

You’re bound to experience a lot of problems and frustrations when you choose GoDaddy as your web host. We suggest looking at our SiteGround review and you’ll see that you’ll get more value for your money with it.

SiteGround has great uptime, great speed, great customer support, and an even greater money-back guarantee (among other things). Also, lots of freebies!

Do consider SiteGround over GoDaddy – and we assure you that your online life will be so much better and fruitful.

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About The Author

Jayson Davis

JaysonJayson Davis is a passionate WordPress user, developer, and web hosting expert. Even in his spare time, he checks out new WP themes, or takes yet another web host for a test ride, always on the lookout for the perfect cost to value ratio!

For more info, see our team page.