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Author: Jayson Davis
Last Updated: November 2019

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About HostPapa

HostPapa logo

HostPapa has been around for a long time. It started in 2002, although it only offered its web hosting services in 2005. It was in 2006 when it was officially established as the company it is today.

You’re probably familiar with HostPapa by now since it’s quite difficult to miss. It has a catchy name and logo, right? Well, the logo is actually the result of a Who’s Your Papa logo contest in 2012 – yes, their current logo is the designated winner of that event.

HostPapa is based in Canada and is, in our opinion, one of the best Canadian web hosting companies. Its headquarters is situated in Burlington, Ontario, Canada. They operate in many different places, however, such as in the US, UK, European Union, Australia, New Zealand, Germany, France, Spain, Ireland, Mexico, Belgium, Hong Kong, Singapore, India, and more.

If you’re looking for a green hosting company, HostPapa is also one of those environment-conscious companies. They’re using renewable energy to power their servers and data centers and are engaged in other environment-friendly projects.

As a web hosting company, they’re offering a lot of services like shared, VPS, and reseller hosting. However, for this review, we’re just going to take up their most popular product – which is shared hosting.

Pricing

1. Starter

HostPapa’s starter pack carries all the essential features you need to create a simple website. Its current introductory price is $3.95 per month but its renewal rate (regular price) is $7.99 per month.

You can host 2 websites with this plan and it comes with 100GB of SSD storage space and unlimited bandwidth.

2. Business

If you need more than essential features, go for HostPapa’s Business plan. It comes with more advanced features and is definitely more powerful than their Starter plan. You can host an unlimited number of websites with it and it also includes unlimited SSD storage space and unlimited bandwidth.

You can get HostPapa’s Business package for only $3.95 per month right now. However, when you renew your plan, you’ll have to pay the regular price of $12.99 per month.

3. Business Pro

As HostPapa’s most powerful and expensive plan, you can get the Business Pro package for just $12.95 per month as an introductory price. Its renewal rate (regular price) is $19.99 per month. Like the Business plan, you’ll also get unlimited websites, SSD storage, and bandwidth with this package.

Note that HostPapa’s top-tier plan comes with all the features contained in their Starter and Business plans (e.g. essential and advanced features). On top of all those things, it also comes with better performance overall. You can expect more high-level security with this plan as well as faster speed.

HostPapa prices

Here are some things to keep in mind on HostPapa’s pricing system:

  • When choosing from HostPapa’s pricing plans, always remember that their main differences consist of the number of websites you’re allowed to have and their respective storage spaces and bandwidth. The overall performance and power of more expensive plans are greater than the cheaper ones.
  • HostPapa uses SSD storage spaces which are better (faster) than traditional hard disks.
  • You can get a free domain from HostPapa if you get their annual payment plan (or longer). This applies to all plans – but the domain name is only valid for a year (you’ll have to renew it yourself every year after that).

Support

You’ll be glad to know that HostPapa takes their customer support function seriously. They even have a cute name for their support team – they’re called Papa Squad experts. And it’s not just their name – their support people live up to their name by providing good services.

If you want to get in touch with HostPapa people, you can reach them through e-mail, live chat, phone, and fax. Their response times are also commendable as you can get instant replies from them via live chat and phone. Their e-mail (ticketing service) is also good, but not as good as their live chat and phone support. If you’re going to reach them via e-mail, expect a few minutes of waiting time to get a reply (yes, it’s still good).

What sets HostPapa’s customer support from other web hosting companies is their multi-lingual support options. Aside from English, their customer service team can also speak Spanish, French, German, etc.

HostPapa also has a knowledge base on its official website. You can go there to search for articles, tutorials, guides, and more. It’s easy to find your way on their knowledge base as topics are listed by categories. If you’re into self-help for minor issues, it’s the first place you should go to.

Pros

1. Great customer support

We just talked about how efficient and helpful Papa Squad experts are, right? If you don’t know it by now, customer support is one of the first things you should look for in a hosting company. You’re bound to encounter some problems and issues with your website and it’s assuring to know that there’s available help 24/7 from your chosen web host.

2. They have environment-friendly hosting

HostPapa employs a lot of green measures to help save the environment. They use wind energy, sustainable energy, and conscious of carbon offsetting. They also buy renewable energy from other green companies.

3. Money-back guarantee

If you want to try out HostPapa, you can do so by taking advantage of their 30-day money-back guarantee. You’ll have every opportunity to cancel your plan and get a refund as long as you do so within 30 days.

4. Value for money

We find HostPapa’s pricing plans to be reasonable and competitive. You can even save some money on their introductory prices. For this, we suggest getting a long plan to maximize your savings on their discounts. Remember, their regular prices will apply when you renew your plan. Also, take special notice of the introductory price of their Business plan. See, it’s the same with their Starter plan but you’ll actually get more features and savings with it.

5. Beginner-friendly

HostPapa has a user-friendly interface and even beginners will find it easy to use. Of course, if you’re an advanced user, you’ll also find their whole set up easy-peasy.

6. Free website transfers

New accounts are treated with free migration services. So, if you’re transferring your site from another hosting company to HostPapa, their experts will help you with the whole process.

7. Great uptime record

HostPapa has an uptime guarantee of 99.9% and they can deliver on this. However, they’re not offering any credits for downtimes as other web hosts do. This really shouldn’t bother you, however, as they have a good record of keeping their hosted domains online all the time (very few downtimes, if any).

8. Free CDN

Having the option to use the Content Delivery Network (CDN) is advantageous to websites as this will ease up server loads. You can expect more reliable speeds when you have CDN (HostPapa has a partnership with CloudFlare). Keep in mind, however, that this free feature is only available for Business and Business Pro users.

9. Great security system

Security is another one of HostPapa’s priorities. All their plans come with anti-spam apps, firewalls, threat detection and monitoring, and the like.

10. Use of classic control panel

You’ll be using a standard cPanel when you decide to get one of HostPapa’s plans. If you’re an advanced user, we’re sure you’ll already familiar with this. And if you’re a beginner, rest assured that you will find your first experience with a standard cPanel not too difficult.

11. Own website builder

HostPapa has a built-in website builder that you can use to create your website. It uses the now-famous drag and drop interface – you can literally just drag and drop features to their proper places on your editor. Having a website builder is a great option for beginners and for those who are in a hurry to put up a site (it still comes with customization features).

Cons

1. No backup features on their cheapest plan

Backups are important so as not to lose data in cases of crashes and similar situations. If you’re going to get HostPapa’s starter plan, this will be an additional cost to you (it’s free on their more expensive plans).

2. Slow loading speed on the lowest plan

HostPapa’s Starter plan doesn’t come with free CDN. And because of this, it’s so much slower than their Business and Business Pro plans. Keep in mind that using CDNs can boost your site’s speed and page loading times.

3. Low prices only on long term plans

HostPapa does have really low introductory prices on all their plans. However, you can only enjoy those big discounts when you pay for 2 to 3 years in advance.

Conclusion

As you can see, HostPapa’s pros greatly outnumber their cons because they’re simply that good as a Canadian hosting company. They have great uptime, great customer service, freebies, money-back guarantees, and a lot more.

The only real issue with us is the loading speed on their cheapest plan (the Starter package). It already comes with a lot of limitations, but loading speed will affect your SEO efforts and also result in poor customer experience.

Having a CDN feature can help solve the problem with speeds – but note that HostPapa’s Starter plan doesn’t come with this. Therefore, we advise going for their Business plan as it does carry the CDN feature. HostPapa’s Business plan also has the same introductory price as their Starter plan – so we suggest taking advantage of the huge savings on this.

As with other hosting companies, know that you can always upgrade or downgrade your plan as you go. If you follow our suggestion and get their Business plan, you’ll be in the middle of their set up – with room to grow and room to downgrade as well.

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About The Author

Jayson Davis

JaysonJayson Davis is a passionate WordPress user, developer, and web hosting expert. Even in his spare time, he checks out new WP themes, or takes yet another web host for a test ride, always on the lookout for the perfect cost to value ratio!

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