A lot of folks starting out in the reseller industry have expressed concerns and inquiries that can easily be addressed. Here is a brief list of some of the more common questions.
Do I need to be an expert or have much previous experience in this field to become a Reseller?
The short answer: Not really. It is important to have a basic understanding of how the operations work, but that can be learned through independent research or talking to companies who offer reseller hosting services. Your provider will focus on most of the nitty gritty details and tech work, allowing you to pour most of your time and attention into building a successful business.
Who do my clients contact if they need support?
You! When you resell, you are the primary and first line of contact for any and all problems. If there is an issue that you cannot solve on your own, then you as the host should contact your provider to find an appropriate remedy for the issue.
How do I choose a good hosting provider?
This is an important aspect of setting yourself up for success in reseller hosting. A few key components to consider when choosing a provider are:
- Simple and user-friendly cPanel
- A customer guarantee
- Secure nameservers
- Client panels that allow for independent branding
- Site builder options, typically at least one
- 24/7 support available, for the occasional mishaps or emergencies
How much does it cost? And what should I charge?
This will vary from provider to provider, and what you pay should correlate to what you charge your own clients. There are some fees associated with becoming a host, including advertisement and service fees. And you’ll need to invest to maintain your software and take care of your clients. Check to see what other resellers are charging and use that as a basis for what to charge your clients. If you provide efficient service and invest the time and energy to create a positive experience for your clients, the payoff will be higher in the long run.